Returns & Exchanges

At Monin, we strive for your complete satisfaction with every flavor; however, due to the food-based nature of our products, we can only accept returns on unopened items or provide replacements for goods damaged during transit.

Return Process

• 1.
  Verify Eligibility

  Ensure your syrup, gourmet sauce, or concentrate is unopened with the original seal intact and was purchased within the last 30 days.

• 2.
  Contact Support

  Email our Customer Care team with your order number and a photo of the batch code found on the bottle to receive a Return Authorization.

• 3.
  Package Securely

  Place the items safely in their original packaging to prevent breakage during the return journey and include your printed authorization form.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, a refund will be issued to your original payment method within 5-7 business days.