Frequently Asked Questions
Everything you need to know about our premium syrups and gourmet flavors.
What is the shelf life of Monin products?
Most Monin syrups have a shelf life of 18-36 months when stored in a cool, dry place. Once opened, we recommend using the product within 90 days for optimal flavor quality.
Are Monin syrups gluten-free and vegan?
The vast majority of our syrups are gluten-free, vegan, and non-GMO. Please check the specific product page for dietary certifications and allergen information.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened consumable products. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to most regions across North America and Europe. Shipping rates and delivery times vary by location and are calculated at checkout.
Can I use Monin syrups in both hot and cold beverages?
Yes, our syrups are specially formulated to dissolve instantly in both hot applications like coffee and tea, as well as cold beverages like sodas, cocktails, and iced lattes.